NEWARK, Del. — Delmarva Power on Tuesday, Feb. 4 announced “enhanced support measures” for residential and commercial customers to manage their winter energy bills and provide relief from high costs due to extreme cold, increased usage and the overall cost of energy.
Effective immediately, according to a news release, Delmarva Power is introducing new bill assistance and payment flexibility options to better support customers.
With expanded customer support options, Delmarva Power will implement:
• No late payment fees for January and February 2025 with extended repayment periods of up to 24 months.
• Suspension of disconnections for nonpayment in February 2025.
• Waiving deposit requirements for customers seeking to restore service after disconnection.
Additionally, Delmarva Power customers are encouraged to explore resources at delmarva.com/BillSupport that can help lower monthly bills such as energy efficiency programs, financial assistance options, and billing and payment flexibility tools.
If customers have questions or require assistance, they can reach out to the Customer Care team through the online portal https://secure.delmarva.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx or by calling 800-375-7117.